HUMILITY GOOD FOR INVESTORS

I love a good thunderstorm. The power of nature is beautifully inspiring and extremely humbling. Humans can feel a bit arrogant until nature reminds us that we puny little creatures are completely dependent on greater things for our survival.  A little humility goes a long way toward achieving a successful outcome here.        There are few times…

CUSTOMER SERVICE ALWAYS #1

Last week Launa and I stayed at a hotel where the experience fell short of expectations. When we brought it to the attention of the manager the response was a weak apology but no offer to make matters right. I then wrote a letter to corporate headquarters who responded with excuses, but no solution or…

DON’T IGNORE THE LITTLE THINGS

Have you ever been on a commercial flight waiting for it to push back and have the steward go around asking for a couple of volunteers to move to a different seat? Unlike any other transportation device, airplanes are very sensitive not only to weight, but to how that weight is distributed. A small regional…

A PERCEIVED RISK CAN BE JUST AS REAL

Last week I went with two of my brothers to Jackson Hole to do some whitewater rafting. The stretch of river we rode has several miles of class 2 and 3 rapids, which means it is enough to be exciting but not really dangerous if you follow the rules. As we approached each rapid, the guide…